Working in Call Center/Night Shift

[Cool2]

Hey people out there, just wanted to start a discussion on how you all look at Call center jobs? Are they really in it for work? Or just as a stop gap. For I know lots of people who work there just because they did not get any other job. They are all waiting for a better break.



So my idea is who are in Call Centers for the want of it? And who are there for there is no where else to go?



I hope this will give an idea to you..



More later.

[CtrlAltDel]

some are in it to meet nice chicks...

[Lucifer]

^^^



Then that beckons a question. Do the chicks also work there to meet other chicks?

[CtrlAltDel]

^^^

Then that beckons a question. Do the chicks also work there to meet other chicks?

well...i heard some do...

[ycr007]

A Friend of Mine works in WSM and Proudly Goes arnd Saying to all & Sundry that "I Love Solving People's Problems,Gives Me a Tremendous Sense of Satisfaction"



Most Grads do it for the Quick Buck and Kinda Leisurely Lifestyle.I Once Went into a Chat with a Hutch Rep and We Got talking abt the Kind of Work She does,Does she like it and whatz the thrills in there and from what I learnt,Once the Caller is Off-air,its all Fun n Frolic in there.Dunno how much is true.....

[CtrlAltDel]

A Friend of Mine works in WSM and Proudly Goes arnd Saying to all & Sundry that "I Love Solving People's Problems,Gives Me a Tremendous Sense of Satisfaction"

thats the standard HR-speak they hear in the induction program

[Lucifer]

All said and done, I have just one question. What are the career prospects of someone who works in a call centre or BPO? I mean, what is the growth path, and where would they be in five years time, should they decide to stick to it?

[CtrlAltDel]

All said and done, I have just one question. What are the career prospects of someone who works in a call centre or BPO? I mean, what is the growth path, and where would they be in five years time, should they decide to stick to it?

depending on performance i see ppl becoming team leads, group leads or managers in a short time. growth beyond that depends on the individual and his/her qualification and other parameters.

[cool2]

I understand that based on performance, people do move into more managerial role but the basic question is 'Is there work satisfaction in call centers?' If you are day-in and day-out responding to the customers on the same kind of questions, will it not become a fairly routine job. I mean, the motivation to go back to work next day will be diminished (yes, taking out the need for cash at the end of the month!).



It also begs the question, is there anything new to learn in these jobs. There maybe instances where some new products are added to be supported but that is fairly restricted to some call centers. If one considers the customer service call centers like for ex., the mobile phone operators, I am sure they will get fedup with the work, as they keep getting the same complaints, on bill, weak signal, unable to call out, etc, etc.



Just thinking aloud and trying to see if others see my point of view..

[CtrlAltDel]

that job is not for me definitely



lets see if any call center folks add their comments here

[Lucifer]

Cool2 raised a pretty valid point in his post about job satisfaction. Does any job give you one hundred percent job satisfaction? I think that is not possible. Initially every job is interesting. As time moves on every job becomes mundane and monotonous and it is only the pay cheques that keep us interested.

[spamtaneous]

right....every job becomes mundane after some point



its different though that i hated my job right from the first day....

Cool2 raised a pretty valid point in his post about job satisfaction. Does any job give you one hundred percent job satisfaction? I think that is not possible. Initially every job is interesting. As time moves on every job becomes mundane and monotonous and it is only the pay cheques that keep us interested.

[CtrlAltDel]

Initially every job is interesting. As time moves on every job becomes mundane and monotonous and it is only the pay cheques that keep us interested.

i agree

[betty]

Initially every job is interesting. As time moves on every job becomes mundane and monotonous and it is only the pay cheques that keep us interested.

i agree

Me too

I think we went through this once on Mark's thread though....



On call centres, as I have heard, other than the boredom, the stress levels are higher than other jobs, due to the constant requirement to be alert when you take a call.

[Kk]

Initially every job is interesting. As time moves on every job becomes mundane and monotonous and it is only the pay cheques that keep us interested.

i agree

Me too
I think we went through this once on Mark's thread though....

On call centres, as I have heard, other than the boredom, the stress levels are higher than other jobs, due to the constant requirement to be alert when you take a call.

I did hear the same. (Most) Call centers work on time contract basis. If they dont do well, the contract wont continue. So the pressure is on the ground workers, if they cant work efficiently they are fired. Hyderabad Blues Part II movie does illustrate some reality of call centers, isn't it?