G O D***** ... Of ... Knowledge Management A Short Story from Maharashtra, IndiaDuring a workshop on knowledge management I asked participants if they had any real-life examples of people needing knowledge that was not readily available. Some participants remembered a situation a few years ago when, after several years of poor onion crops, farmers had a very good year and there was a big surplus. Many could not sell their crops. After so many years of selling onions easily, almost immediately after the harvest, farmers did not know how to store onions for any length of time to allow them to sell later in the local or international market for a better price.
I did not know much about the preservation of onions, particularly in a tropical climate, but I was sure that such knowledge must exist somewhere, in some form. After some research on the Internet, I discovered a group of researchers at the University of Michigan who had been conducting research on the preservation of onions and garlic in tropical climates and who had described simple methods of onion preservation that had been tested by farmers. Here was the knowledge. The missing link was a description of this technology in the language of the farmers of Maharashtra.
A farmer needs to know how to produce new and better crops and deliver them to the market; an extension worker needs knowledge about new agricultural technologies; an administrator needs to know about new legislation and about governance; a decision maker needs the knowledge relevant to developing new policies.
Defined practically, knowledge is the ability to take effective action (Dave Snowden1). This means that just making information available is not enough – to become knowledge, information has to be able to have some kind of effect. For example, unless a farmer can understand and use information about the preservation of onions or about fertilisers, this information is not knowledge. ...
* Knowledge Management means having control over knowledge assets and using knowledge management tools and methods to apply and share knowledge to achieve the intended goals.
# Specific terms are used when talking about operations on knowledge and knowledge attributes. The literature and discussions on knowledge management include words such as 'acquire', 'capture', 'learn', 'record', 'retain', and 'gather' to denote the collecting of knowledge; 'describe', 'encode', and 'model' to denote the codification of knowledge; '
generate', 'create', '
organise', '
develop', 'increase', 'verify', 'validate', 'synthesise', and 'reuse' to denote the processing of knowledge; and 'demonstrate', 'communicate', 'educate', 'access', and 'distribute' to denote the dissemination of knowledge.
# When classifying knowledge, the following terms are used: 'explicit', 'tacit', 'static', 'dynamic', 'factual', 'procedural', 'formal', and 'indigenous'.
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